What shipping options are available?
Orders are shipped via our local logistics partner by parcel post.
Do you also ship internationally?
We ship orders within Europe. If you live outside Europe and would like to place an order, please contact us at info@latalis.nl for the available possibilities.
How long will it take before I receive my order?
Due to the current logistical problems, because of the Covid-19 measurements, there is currently a longer delivery time than you are used to from us. Orders received and paid before 19:00 will be delivered within 1 to 3 days.
When an order is shipped, you will receive an email from us containing the shipping confirmation and Track&Trace code to track your order through our logistics partner.
Payment
What payment methods are available?
Orders can be paid via iDeal, Credit Card, Klarna Subsequent Payment (Within 14 days, on invoice), Bank Transfer, PayPal, Apple Pay, Belfius Direct Net, ING Home’Pay and KBC/CBC Payment Button.
Order & Returns
How do I place an order?
You place an order by visiting the product page of your desired product. Then click on the ‘Add to shopping cart’ button, after which you can complete the order by clicking on the shopping cart icon and follow the next steps.
How can I change or cancel an order?
If your order has not yet been shipped, you can still change or cancel the order. Please contact us as soon as possible via info@latalis.nl.
Do I need an account to place an order?
To place an order you need an account. This can be created via ‘My Account‘ or on completion of your order.
How do I track my order?
Via the page ‘Order Tracking‘ you can track your order. On this page, enter the order number you received from us, together with the e-mail address you used to place the order.
How can I return a product?
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for return from your home to the webshop are for your own account. Consult the website of your carrier for the exact rates.
If you exercise your right of withdrawal, the product with all delivered accessories and – if reasonably possible – in its original condition and packaging will be returned to the entrepreneur. To use this right you can contact us via info@latalis.nl. We will then refund the order amount due within 14 days after notification of your return, provided that the product has already been returned in good order.
